Victorian Plumbing Ltd Complaints | Resolver UK (2023)

Having problems with Victorian Plumbing Ltd? Use Resolver to make a complaint.
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Victorian Plumbing Ltd Complaints | Resolver UK (1)


Resolution rate

Most complained about services

Online shopping In-store shopping Bathroom Finance (Buy Now Pay Later)

Most common issues

Product quality issue Delivery problem Refunds and returns issue


(Video) DO NOT Fit a Shower Tray Until You've Watched This

18 days ago

Other (none of the above)

Their Customer support was dreadful, too many automated emails but no personal follow up emails from staff forcing me to ring for updates. Needed me to complain via Resolver to get any action taken, at one point they offered me a replacement shower just to get rid of me.

Other (none of the above)

Having problems with Victorian Plumbing Ltd? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.


27 days ago

Other (none of the above)

Having problems with Victorian Plumbing Ltd? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.


about 1 month ago •Resolved

Product faulty

Having problems with Victorian Plumbing Ltd? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.


about 1 month ago

Problem with delivered item(s)

(Video) If You See a Coin In Your Car Door Handle, Run And Call the Police!

Having problems with Victorian Plumbing Ltd? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

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Having problems with Victorian Plumbing Ltd? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Get started

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Helping you with Victorian Plumbing Ltd

How do I make a Victorian Plumbing Ltd complaint using Resolver?

If you want to make a complaint about Victorian Plumbing Ltd using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Victorian Plumbing Ltd case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Victorian Plumbing Ltd, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Victorian Plumbing Ltd, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Victorian Plumbing Ltd complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Victorian Plumbing Ltd contact details press the button below

View Victorian Plumbing Ltd complaints contact details


To help you get the best response from your Victorian Plumbing Ltd complaint Resolver guides you through every step of the process.

To help you get the best response from your Victorian Plumbing Ltd complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Victorian Plumbing Ltd complaint.

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(Video) These men attacked the old man but they didn't know he was not alone there!


How do I make a complaint about Victorian Plumbing? ›

Phone number: 0800 862 0878.

How can I speak to someone at Victorian Plumbing? ›

If dimensions are unavailable on a product, please contact us via email at or alternatively via Live Chat. Was this helpful?

Who is the CEO of Victorian Plumbing? ›

Mark Radcliffe

Mark founded Victorian Plumbing in 2000 and has led the business ever since. Prior to that time, Mark had established a number of successful ecommerce businesses, including Coral Phones.

Is Victoria plum and Victorian Plumbing the same company? ›

In July 2015, the Claimant dropped the "b" in its company name to become Victoria Plum. The Defendant was incorporated in 2000 but had been trading prior to this date, originally specialising in the sale and repair of Victorian and Edwardian bathroom fittings and, as of 2002, contemporary bathroom fittings.

Where is live chat on Victorian plumbing? ›

How to Contact Victorian Plumbing Live Chat. You can contact the Victorian Plumbing Customer support team by clicking the 'help and contact' tab present at the bottom of the homepage. Once you click the 'contact us' present at the bottom of the homepage.

Are Victorian plumbing online only? ›

Victorian Plumbing is a leading retailer of bathrooms online. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom.

What does single ended bath mean? ›

Single Ended Bath

Single-ended is the most common type of bath and feature a tap and waste at one end of the tub which is usually vertical. In most of the cases, the taps are fitted directly above the waste. The opposite side of the tub has a gentle slope for comfortable neck and back support to ensure a relaxing bath.

How do you fit a bathroom wall? ›

Wickes How to Fit a Bath - YouTube

Is NUIE a good brand? ›

Their prestigious products last long and never fail in the long run. With Extraordinary designs, which give an optical highlight to every room, products from this brand are worth the value for money and are so well designed that you cannot say no to having these products in your bathroom.

Who owned Victoria plumbing? ›

An entrepreneur who started his own bathroom business from a garden shed has seen it become worth £1bn after floating it on the stock market. Mark Radcliffe started Victorian Plumbing from his parents' shed in 2000.

When did Victorian plumbing IPO? ›

IPO. On June 22nd 2021, the company floated on the Alternative Investment Market with a market capitalisation of £850 million. Before the IPO, the company's sales grew by forty-five per cent in the last two quarters of the 2020 financial year.

Has Victoria plumbing changed its name? ›

On 21 July 2015, the company changed its main trading name from Victoria Plumb to, to emphasise the exclusively online nature of the business.

Who started Victoria Plum? ›

Founded by brothers Jason and Shane Walker, our small, family business quickly outgrew its original offices, resulting in a move to a larger site in Hull, East Yorkshire. Our first of many, many TV ads (some of which you can view on our YouTube channel) shot us to nationwide fame. Here's one of our more recent ads...

Does Victorian plumbing have shops? ›

While the majority of our products are kept in our impressive 109,000 square foot warehouse in Skelmersdale, Merseyside we also have a showroom in Formby, just north of Liverpool. This allows us to display a selection of items to customers so you can get a feel for something before making a purchase.

How do you return a Victoria plumbing toilet? ›

Company Information
  1. Authorise your return through the Victorian Plumbing website.
  2. Wrap the item in the original packaging clearly marking your return number on a separate sheet. ...
  3. Send the item back to our depot.
  4. Once our depot receives your return we will begin processing.

How do you send a toilet? ›

Chair to Toilet Transfer - YouTube

How do I return something to Victoria plum? ›

Exchanging your unwanted items

Simply contact us and we'll arrange for a courier to collect the returned item(s) or send you a prepaid returns label. We'll also be happy to arrange for any alternative items to be sent to you.

Which bath shape is best? ›

Oval bathtubs manage to do everything well enough, rather than excel in one particular area. The shape offers just the right amount of support to your back for comfort, whilst also being easy to install and nice to look at.

Can I have a shower over a double ended bath? ›

Yes, it is possible to place a shower over a freestanding bath. When it comes to the most suitable baths to use with a shower, the most popular choices are P-shaped, L-shaped and standard. While a shower can technically be installed above any type of bath, these three options provide the easiest installation process.

Can you put tap anywhere on a bath? ›

No, not all taps will be a suitable fit for all baths. Typically, your bathroom fittings and fixtures will play a part in dictating which taps can accompany them, in addition to your own personal preference.

Do you fill a bath before tiling? ›

The first thing you should do is fill the bath with water, about a quarter of a tonne of water is produced when the bath is filled, this causes the bath to sink about 2 mm, if your tiles have been placed directly on top of the bath and then siliconed, the 2mm drop will cause the silicone to split resulting in water ...

Why do baths come with no tap holes? ›

A pipe shroud is used to cover the pipework for the taps on freestanding baths with tap holes. Stand pipes are designed for baths without tap holes – raising the taps so they rise over the sides and into the tub.

Do you tile under a bath UK? ›

You Can Tile Under A Freestanding Tub

If you have a soaker or pedestal tub, you can choose whether or not to tile under the whole tub. You could treat a soaker as an alcove tub and tile up to the edge of the base. In that case, the tub would sit on a thin layer of mortar to raise it to the level of the tile.

Which company is best for bathroom? ›

Top 8 Bathroom Fittings & Sanitary Ware Brands in India
  • Buy Jaquar Bathroom Fittings Online.
  • Buy Hindware Sanitaryware Online.
  • Buy Cera Sanitaryware Online.
  • Buy Parryware Bathroom Fittings Online.
  • Buy Kohler Sanitaryware Online.
  • Buy Aquant Sanitary Online.
22 Aug 2022

Where are NUIE products made? ›

Nuie is part of the Roxor Group of bathroom brands. With our vertical supply chain, the majority of our products are designed and manufactured at one of the group's facilities in the UK or overseas.

Is Armitage Shanks any good? ›

Holding this long history of manufacturing heritage and expertise, Armitage Shanks is one of the most widely recognized and well respected brand in commercial bathroom, sanitary ware and washroom installations, not only in the United Kingdom but also around the globe.

Can I use blue light card at Victorian plumbing? ›

Here at Victoria Plum, we're delighted to support emergency service workers and members of the armed forces with an exclusive discount for all Blue Light Card account holders. One of our key beliefs here at Victoria Plum is that everyone should be able to enjoy an inspirational bathroom at a price that's affordable.

Is Arezzo any good? ›

Competitive Pricing - Despite its designer looks, the Arezzo brand is competitively priced, with most products being in the low-mid range. Build quality, however, remains notably high and many products in the collection come with long guarantees against manufacturing defects.


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