Which is the best personal alarm for the elderly? - Help and Advice (2022)

What is a personal alarm?

Personal alarms are a type of personal safety device. They are designed to keep you safe and make you feel more confident living on your own.

Personal alarm systems typically feature a pendant alarm and base unit. If at any time the wearer feels unwell or suffers a fall, they can press the panic button on their device to alert a monitoring centre.

At SECOM CareTech, when a user activates their alarm, an SOS signal is sent to our 24-hour monitoring centre and the user’s emergency contacts via the SECOM Care app. Friends and family can then use the app to let us know if they are responding or need us to step in.

Why do older people use personal alarms?

Older adults use elderly care alarms for a wide range of reasons. Here are some of the most common:

Greater confidence

Lots of things can knock your confidence as you get older. Among the top causes are changes in health and mobility. Using a personal alarm can give someone in later life the security they need to stay active, maintain their physical health and become more confident.


People aged 65 and over are the most at risk of falling. Fall detectors use clever motion sensors that detect sudden changes in direction and speed to work out if you have fallen over. If you do, the device can send an SOS signal straight to your telecare provider so they know you need help.

A long-term health condition

Conditions like diabetes and arthritis become more common with age. These conditions make people more susceptible to falling over and increase their chances of feeling unwell and needing the emergency services.

Personal alarms allow elderly people to send for help at the press of a button. Our monitoring team is on hand 24 hours a day, 365 days a year and can share your medical details with the emergency services so they know what to expect before they arrive.

A cognitive disorder

Cognitive decline usually occurs after the age of 70. The onset of cognitive disorders like Alzheimer’s disease make it harder for elderly people to take care of themselves.

A GPS alarm allows the user to keep track of where they are. If a wearer gets lost, they can press the panic button on their device and ask the call handler to use the pendant’s GPS functionality to find out where they are.

What features should you look for in a personal alarm?


Personal alarms come in lots of different shapes and sizes. Some are small and subtle, while others are more conspicuous. When shopping for a personal alarm, it’s important to think about how it looks. Many elderly and disabled people don’t want to wear a personal alarm that draws attention to their age or disability.


Personal alarms are designed to fit around your life. They are small enough to wear 24 hours a day and can be worn on a necklace, wristband, brooch or keychain. Before buying an alarm, ask your elderly relative how they would like to wear their new device. This will make it much easier for them to integrate into their everyday life.

Battery life

Inside every personal alarm is a battery. These power the device and make sure it’s always ready to raise an alarm.

The batteries inside most personal alarms are very reliable and have a lifespan of about five years. This ensures you never have to worry about your device dying unexpectedly. High-quality alarms (such as the ones we use) send low-battery warnings to our monitoring centre so we can replace them in a timely manner.

Signal range

Our Care Hub and Care Hub Plus packages use two separate devices to keep you safe: a base unit and pendant alarm. The base unit contains a SIM card for contacting our monitoring centre, and the pendant alarm uses a small radio transmitter to send an SOS signal to the base unit. Together, the two devices let you raise an alarm from anywhere in your home.

If you are interested in a similar system, keep in mind the signal range of the two devices. Most can cover the whole house, keeping you safe in every room. But if you or a loved one is a keen gardener, you’ll need to invest in an alarm with sufficient range to protect you indoors and out.


Bathrooms are a high-risk area for falls. As such, being able to use your personal alarm while you bathe is really important. Before subscribing to a monitoring service, check with your provider to find out what level of water resistance your personal alarm has. Although most personal alarms come with a degree of waterproofing, providers don’t always make it clear how safe they are to use in the bath or shower.

GPS (Global Positioning System)

GPS alarms are designed for more active seniors and can be used to call for help if the user feels unwell while they are out of the house. GPS trackers use roaming SIM cards to connect to the strongest local network and are ideal for families where wandering is an issue. If a user gets lost, they can press the button on their alarm and reach a monitoring centre in seconds. The call handler will use the device’s GPS functionality to establish their location and send for help.

Fall detection

Falls are the biggest cause of emergency hospitalisation among the elderly and can cause “long lies”, a major contributing factor for older people moving into residential care. If your elderly relative is frail or suffers from a condition like Parkinson’s disease, a fall detector can significantly reduce their chances of falling over and being stuck on the floor for a prolonged period of time.

What should you look for in a monitoring service?

Picking the right monitoring service is just as important as picking the right personal alarm. When you come across a provider you like, one of the first things you should do is evaluate how much information they provide about their products and services. The more diligent providers will want to help you find a personal alarm that’s right for you, and may even ask to visit your home so they can assess your property.

Connectivity and futureproofing

Traditional telecare services operate using landlines. In recent years, personal alarm providers have started moving away from this type of connection in favour of SIM cards as the telecoms industry is replacing analogue telephone lines with VoIP, a newer digital technology.

The migration to digital is going to take several years, with the switchover lasting until 2025. Joining a personal alarm service that doesn’t rely on landlines means the migration to VoIP won’t affect your service or your personal alarm.

In-house monitoring centre

A personal alarm is no good without a 24-hour monitoring service. Before subscribing to a telecare provider, make sure they are accredited by the TSA, the industry body for Technology Enabled Care (TEC), and have a customer care line that users can call to resolve non-emergency and troubleshooting issues.

In addition to verifying your provider’s credentials, ask if their monitoring centre is in-house or operated by a third-party company. Many personal alarm services outsource their monitoring, which means the people who monitor you could be employed by an external provider. By opting for a company that supplies both the personal alarm and monitoring, you know where your device has come from and who is monitoring it.


The cost of a personal alarm service is usually no more £450 per year. Reliable personal alarms services will explain their pricing clearly, breaking down each payment. Most personal alarm services ask for a one-off payment upfront. This covers the delivery and registration of your device.

Once your device is set up, you will be given the option to pay for your 24-hour monitoring. You can pay for this in one go (usually the full contract period), annually or in smaller monthly instalments. Whichever is easiest for you.

VAT exemption

VAT is a sales tax added to goods and services sold in the UK. It is taxed at 20%. Products that are used by people with disabilities or those with long-term health conditions are sometimes exempt.

When shopping online, be sure to look for prices that exclude VAT. A quality service provider will advertise these lower prices.

To qualify for VAT exemption, you must either:

  • have a physical or mental condition that significantly affects your everyday life,
  • a condition that is regularly treated by a medical professional,
  • or a terminal illness.

Which personal alarm is right for your elderly loved one?

Knowing which personal alarm is right for your elderly relative can be tricky. Millions of families struggle with the dilemma every year, and it’s not a decision to be taken lightly.

Before you start looking for a personal alarm, talk to your elderly relative about how wearing one will make them feel. Personal alarms are proven to improve elderly people’s safety, but only those who wish to use them. If your relative says they will not wear their alarm, it’s important you listen. People who don’t wear their personal alarm are in danger of friends and family wrongly assuming they are protected.

Once you are sure a personal alarm is what your loved one wants, talk to them about their health, mobility and budget. These things will help you decide which alarm they should get and the additional features they will need.

Take a look at our personal alarm table. It breaks down our range of personal alarms into five categories: mobility, wearability, discretion, fall detection and GPS tracking. You can use it to work out which personal alarm is right for your elderly loved one.

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